White Star Clothing

Refund Policy

Returns

We are happy to offer a refund within 28 days of dispatch of your order. You must inform us within 14 days from the dispatch date that you wish to return, you then have up to 14 days to return the item(s). If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

HOW TO RETURN

Please ensure you contact us first at refunds@whitestarclothing.co.uk and state the following:

Your order number
Which item you wish to return
The reason for the return (it helps us to improve)
We will then issue your return details. If you do not contact us before returning the item, you run the risk of not receiving your refund. We do not take responsibility for any lost packages you have sent to us. 

Non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Where you are returning an item(s) that is part of a larger order, we will refund for the item minus any increased postage costs that you would have incurred had you not originally ordered the returned item (i.e if you qualified for free postage by ordering this item but then you return it and it takes you below the free postage rate, postage would be deducted from your refund).

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@whitestarclothing.co.uk 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, send us an email at sales@whitestarclothing.co.uk  and send your item to: 79 West Way, Broadstone, Poole, Dorset, BH18 9LJ.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: 79 West Way, Broadstone, Poole, Dorset, BH18 9LJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not take responsibility for any goods lost during the return shipping, this would need to be taken up with the shipping provider. We strongly advise you send any returns using a tracked service. When returning an item please ensure the correct postage amount is paid, any costs incurred by ourselves due to insufficient postage on a return will automatically be deducted from any refund.

Products which are downloaded are not applicable for refunds.